AFËR Return & Exchange Policy

At AFËR, we carefully inspect every order before shipment and aim to ensure that you are satisfied with your purchase. Please review the following terms before requesting a return or exchange.

1. Exchange Period

Customers may request an exchange within 7 calendar days from the date the order is delivered.

Exchange requests submitted after this period will not be accepted.

2. Eligible Exchanges

Eligible items may be exchanged for:

• A different size of the same product, subject to availability; or

• Another product of equal or higher value.

All exchanges are subject to product availability. AFËR cannot guarantee that a specific size, color, or product will remain available until the returned item has been received and approved.

3. Price Differences

If the replacement product has a higher price, the customer must pay the full price difference before the replacement is dispatched.

If the replacement product has a lower price, the remaining balance will not be refunded. Where available, AFËR may issue store credit at its sole discretion.

4. No Refunds

AFËR does not provide cash refunds or refunds to the original payment method for change-of-mind purchases.

Approved requests will be processed as an exchange or, where specifically approved by AFËR, as store credit.

This provision does not limit any mandatory consumer rights that may apply under applicable law, including rights relating to defective, damaged, or incorrectly supplied products.

5. Condition of Returned Items

To qualify for an exchange, all items must be returned:

• Unworn, unused, and unwashed;

• Free from stains, odors, makeup, perfume, deodorant, damage, or signs of wear;

• With all original tags, labels, protective materials, and packaging intact;

• In the same condition in which they were delivered;

• Together with valid proof of purchase or the relevant order number.

Items that do not meet these requirements will be rejected and returned to the customer.

6. Non-Exchangeable Items

For hygiene, safety, and quality-control reasons, the following items cannot be exchanged unless they were delivered defective or incorrect:

• Items marked as final sale or non-returnable;

• Customized, altered, or made-to-order items;

• Items that have been worn, washed, damaged, or altered;

• Items without their original tags or packaging;

• Accessories, intimate items, or other hygiene-sensitive products;

• Gift cards or promotional items.

7. Shipping and Exchange Costs

The customer is responsible for all shipping, courier, customs, and handling costs related to an exchange, unless the item received was defective, damaged upon delivery, or different from the item ordered.

Original delivery charges are non-refundable.

AFËR is not responsible for returned packages that are lost, damaged, or delayed during transit. Customers are advised to use a reliable and trackable delivery service.

8. Defective, Damaged, or Incorrect Items

Any defective, damaged, or incorrect item must be reported to AFËR promptly after delivery.

The customer may be required to provide:

• The order number;

• Clear photographs or videos of the item;

• Photographs of the packaging and shipping label; and

• A description of the issue.

Items must not be worn, washed, repaired, or altered before the claim is reviewed. Once approved, AFËR will provide an appropriate solution in accordance with the circumstances and applicable law.

9. Exchange Approval Process

Submitting an exchange request does not automatically mean that the request has been approved.

All returned items will be inspected after arrival. AFËR reserves the right to refuse any exchange where:

• The request was submitted outside the permitted period;

• The item does not meet the required return conditions;

• The item shows signs of use, wear, washing, damage, or alteration;

• Tags, labels, packaging, or accessories are missing;

• The product is excluded from exchanges; or

• There is evidence of misuse or abuse of the exchange policy.

Replacement items will only be dispatched after the returned item has been received, inspected, and approved.

10. Contacting AFËR

Before returning any product, customers must contact AFËR and receive return instructions.

Items returned without prior authorization may be refused.

By placing an order with AFËR, the customer confirms that they have read, understood, and accepted this Return & Exchange Policy.

AFËR reserves the right to update or amend this policy at any time. The policy applicable to an order will be the version published at the time the order was placed.

Thank you for choosing and supporting AFËR.