AFËR Shipping Policy

At AFËR, all products displayed as available on our website are in stock and ready for dispatch. We do not operate on a pre-order or made-to-order basis unless this is clearly stated on the relevant product page.

1. Order Processing and Fulfillment

Orders are prepared and dispatched as quickly as possible after they have been confirmed.

Our standard order processing time is up to 1 business day.

Orders placed during weekends, public holidays, or outside regular business hours may be processed on the next business day.

Processing time refers to the time required to confirm, prepare, package, and hand the order over to the courier. It is separate from the estimated delivery time.

As our products are ready in stock, there is generally no production or waiting period before fulfillment.

2. Estimated Delivery Times

Estimated delivery times begin after the order has been processed and handed over to the courier.

Kosovo

Estimated delivery time:

1–2 business days

Albania and North Macedonia

Estimated delivery time:

3–4 business days

International Shipping

For all other supported international destinations, the estimated delivery time is:

3–7 business days

These delivery periods are estimates and are not guaranteed delivery dates.

3. Business Days

Business days generally refer to Monday through Saturday, excluding Sundays and official public holidays.

Delivery schedules may vary depending on the courier company and destination country.

4. Worldwide Shipping

AFËR offers international shipping to supported destinations worldwide.

Shipping availability, delivery costs, and available courier methods may depend on:

• The delivery country;

• The customer’s address;

• The weight and size of the order;

• Local courier availability;

• Customs or import restrictions;

• The selected shipping method.

Where a destination is unavailable at checkout, customers may contact AFËR before placing an order to confirm whether alternative delivery arrangements are possible.

5. Shipping Costs

Shipping costs are calculated or displayed during checkout before the order is completed.

Shipping fees may vary depending on the destination, order value, package weight, and selected delivery method.

Any original shipping charge is non-refundable, except where required by applicable law or where AFËR confirms that the order could not be fulfilled.

6. Order Confirmation

Customers are responsible for providing complete and accurate delivery information, including:

• Full name;

• Complete delivery address;

• City and postal code;

• Country;

• Valid telephone number;

• Valid email address.

AFËR is not responsible for delays, failed deliveries, or additional costs caused by incorrect, incomplete, or outdated customer information.

Customers should review their delivery details carefully before completing an order.

7. Delivery Delays

AFËR works to ensure that orders are dispatched and delivered within the estimated timeframes. However, delays may occasionally occur due to circumstances outside our reasonable control, including:

• Courier delays;

• Customs inspections or clearance procedures;

• Public holidays;

• Weather conditions;

• Transportation disruptions;

• High seasonal order volumes;

• Incorrect or incomplete delivery information;

• Remote delivery locations;

• Government restrictions;

• Force majeure events.

AFËR is not responsible for delays caused by courier companies, customs authorities, local postal services, or other third parties.

A delivery delay does not automatically qualify an order for cancellation or refund where the order has already been dispatched, except where required by applicable law.

8. Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, processing charges, or other fees imposed by the destination country.

Unless explicitly stated otherwise during checkout, these charges are not included in the product price or shipping fee.

The customer is responsible for paying any applicable:

• Customs duties;

• Import taxes;

• VAT or local sales taxes;

• Customs clearance charges;

• Courier handling or brokerage fees.

AFËR does not control these charges and cannot determine their amount in advance.

Customers are responsible for reviewing the customs and import requirements of their country before placing an order.

9. Customs Delays

International orders may be held by customs authorities for inspection or clearance.

Customs processing times are outside AFËR’s control and are not included in the standard estimated delivery period.

AFËR is not responsible for delays resulting from customs procedures, missing customer documentation, unpaid import charges, or local import restrictions.

10. Order Tracking

Where tracking is available, customers may receive tracking information after the order has been dispatched.

Tracking information may take some time to become active after the package has been handed over to the courier.

Customers are responsible for monitoring the tracking information and responding promptly to any communication from the courier or customs authorities.

11. Delivery Attempts

Customers must ensure that someone is available to receive the package at the delivery address.

Where delivery cannot be completed because the customer is unavailable, the courier may:

• Attempt delivery again;

• Contact the customer;

• Hold the package at a local facility;

• Return the package to AFËR.

Any additional delivery, storage, redelivery, or return costs caused by an unsuccessful delivery attempt may be charged to the customer.

12. Refused or Unclaimed Packages

If a customer refuses to accept a package or fails to collect it within the courier’s permitted collection period, the package may be returned to AFËR.

The customer may be responsible for:

• The original shipping cost;

• Return shipping costs;

• Customs charges;

• Courier handling fees;

• Any additional redelivery costs.

A refused or unclaimed order will not automatically qualify for a refund.

Any further resolution will be handled in accordance with the AFËR Return & Exchange Policy and applicable law.

13. Incorrect Delivery Address

Customers must contact AFËR immediately if they notice an error in their delivery address.

AFËR may attempt to correct the address before dispatch, but changes cannot be guaranteed once an order has entered processing or has been handed over to the courier.

If an order is delivered to an incorrect address supplied by the customer, AFËR will not be responsible for the resulting loss or delivery failure.

14. Damaged Packages

Customers should inspect the package at the time of delivery whenever possible.

If the package appears visibly damaged, opened, or tampered with, the customer should:

• Inform the courier immediately;

• Take clear photographs or videos of the package;

• Keep all original packaging;

• Contact AFËR as soon as possible;

• Provide the order number and evidence of the damage.

The product must not be worn, washed, used, repaired, or altered before the claim has been reviewed.

Failure to provide sufficient evidence may affect our ability to investigate the claim with the courier.

15. Missing or Incorrect Items

If an order contains a missing or incorrect item, the customer must contact AFËR promptly and provide:

• The order number;

• Clear photographs of the received products;

• Photographs of the package and shipping label;

• A description of the issue.

AFËR will review the claim and provide an appropriate resolution where the claim is verified.

16. Lost Packages

A package will only be considered lost after the courier has completed its investigation and officially confirmed that the shipment cannot be delivered or located.

AFËR cannot issue a replacement or other resolution while a shipment is still shown as in transit, delayed, held by customs, or under courier investigation.

Where a package is officially confirmed as lost, AFËR will provide an appropriate resolution in accordance with the circumstances and applicable law.

17. Split Shipments

In certain cases, an order may be delivered in more than one package.

Where an order is split into multiple shipments, the packages may arrive on different dates and may have separate tracking information.

The customer will not be charged additional shipping fees unless this has been agreed in advance.

18. Delivery Restrictions

AFËR reserves the right to refuse or cancel delivery to locations where:

• Courier service is unavailable;

• Shipping restrictions apply;

• The address is incomplete or unverifiable;

• The product cannot legally be imported;

• The shipment presents a security or fraud risk;

• Delivery is commercially or operationally impractical.

Where an order cannot be shipped, AFËR will contact the customer and provide an appropriate resolution.

19. Changes and Cancellations

Customers should contact AFËR immediately if they wish to change or cancel an order.

Order changes and cancellations are only possible before the order has been processed or dispatched.

Once an order has been handed over to the courier, it can no longer be cancelled or redirected by AFËR.

20. Contact Information

For questions regarding shipping, delivery, tracking, or an existing order, customers may contact AFËR through the contact details published on our website.

Please include the relevant order number when contacting customer support.

By placing an order with AFËR, the customer confirms that they have read, understood, and accepted this Shipping Policy.

AFËR reserves the right to update or amend this policy at any time. The policy applicable to an order will be the version published on the website at the time the order was placed.